Annual Support Agreements
SITECH NorCal-Oregon offers Annual Support Agreements tailored to ensure uninterrupted operations on your jobsite. Our experienced, Trimble-certified staff prioritize your support needs. With an Annual Support Agreement, you gain access to priority support, repair discounts, and loaner systems, safeguarding your project’s productivity and schedule. Trust SITECH NorCal-Oregon to keep your Trimble technology running smoothly, no matter the challenges you face.
On / Off Machine Annual Support Agreement
| Benefits Provided: | Standard $1,360 |
Pro $2,610 |
Pro Plus $3,310 |
|---|---|---|---|
| Phone Support (During normal operating business hours. 7 a.m. - 4:30 p.m.) |
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| Remote Technical Support (Teamviewer, Worksmanager) |
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| *New Equipment Delivery and Overview Training (Covers up to 4 hours on site) |
- | ||
| Priority Service (Field service) |
- | (48 hours) |
(24 hours) |
| *Annual Technology Inspection and Software Update (On and off machine) |
- | - | |
| *Service Loaner (When available) |
- | - | |
| 5% Service Parts and Labor Discount (Field and bench service) |
- | - |
Standard
$1,360 /year
Included with all component purchases
- Phone Support
(During normal operating business hours. 7 a.m. - 4:30 p.m.) - Remote Technical Support
(Teamviewer, Worksmanager)
Pro
$2,610 /year
Includes everythign from Standard and:
- New Equipment Delivery and Overview Training*
(Covers up to four hours on site) - Priority Service– 48 hours
(Field service)
Pro Plus
$3,310 /year
Includes everything from Pro and:
- Priority Service– 24 hours
(Field service) - Annual Technology Inspection and Software Update*
(On and off machine) - Service Loaner*
(When available) - 5% Service Parts and Labor Discount
(Field and bench service)
Universal Total Station Annual Support Agreement
| Benefits Provided: | Standard $2,310 |
Pro $3,210 |
Pro Plus $3,760 |
|---|---|---|---|
| *Total Station Annual Preventative Maintenance Service | |||
| Phone Support (During normal operating business hours. 7 a.m. - 4:30 p.m.) |
|||
| Remote Technical Support (Teamviewer, Worksmanager) |
|||
| *New Equipment Delivery and Overview Training (Covers up to 4 hours on site) |
- | ||
| Priority Service (Field service) |
- | (48 hours) |
(24 hours) |
| *Annual Technology Inspection and Software Update (On and off machine) |
- | - | |
| *Service Loaner (When available) |
- | - | |
| 5% Service Parts and Labor Discount (Field and bench service) |
- | - |
Standard
$2,310 /year
Included with all component purchases
- Total Station Annual Preventative Maintenance Service*
- Phone Support
(During normal operating business hours. 7 a.m. - 4:30 p.m.) - Remote Technical Support
(Teamviewer, Worksmanager)
Pro
$3,210 /year
Includes everythign from Standard and:
- New Equipment Delivery and Overview Training*
(Covers up to four hours on site) - Priority Service– 48 hours
(Field service)
Pro Plus
$3,760 /year
Includes everything from Pro and:
- Priority Service– 24 hours
(Field service) - Annual Technology Inspection and Software Update*
(On and off machine) - Service Loaner*
(When available) - 5% Service Parts and Labor Discount
(Field and bench service)
STANDARD is required on ALL new component purchases.
A discount of 15% will be applied if purchased with a Premium Protection Plan
Total station kits will require cellular subscription for remote support.
All field service travel will be billed for all site visit at our hourly travel rate.
$300 reinstatement fee will be charged on agreements not renewed before expiration date.
$100 transfer fee for replacement components.
(*) Items require customer to request these services. If not requested, time and service do not carry over to the next year.
No hardware or software extended warranties are included. Must be purchased separately.
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